Contracting and Reservation Executive - ref. d43012223

About Khiri Travel

A leading destination management company, Khiri Travel delivers creative and personalized itineraries with the highest standard of service to discerning tour operators worldwide; we hold ourselves accountable to the 4 Cs: Conservation, Community, Culture and Commerce.

At Khiri Travel we have a clear Vision and Mission, and each employee is accountable for our Company values. Khiri's Vision and Mission.

Join a dynamic team

Dream destinations are our place of work and we take it as our responsibility to care for and ensure they remain fabulous to visit for generations to come. We truly believe tourism can be a force for good.

Job Description

The Contracting & Reservations Executive (CRE) plays a dual role within Khiri Travel Philippines, contributing to both the Commercial and Operations departments. This is a dynamic position combining supplier contracting and database management with day-to-day reservation operations, offering the opportunity to work at the core of our business and make a real impact on the client experience.

Mainly for this role is: requesting contracts, benchmark pricing and quality, and maintaining supplier relations.

Reports to: Office Manager & Reservation Manager

Key Responsibilities:

• Enthusiastically adopt the Company’s Mission, Purpose and Core Values
• Negotiating best supplier rates and credit terms
• Keeping our system updated with rates and information
• Ensure quality and competitive rates through product analysis
• Communicate updates about supplier status, such as special offers, seasonal promotions, stop sales status, or any essential news to the sales team
• Support periodical projects, such as special requests and annual tariff updates
• Communicate sustainability policies and sustainability contract to suppliers
• Make arrangements with local service providers to provide effective and timely delivery of itineraries
• Revert proactively to the Sales team and other Khiri departments as necessary.
• Build long-term relationship with our overseas partners and local suppliers
• Advise on weather conditions, restaurants, tourist attractions, local festivals etc.
• Issue, gather and prepare documents required for each itinerary as required by agent criteria
• Thorough understanding of the Khiri Travel products and a good knowledge of Khiri partners.
• Brief tour leaders/guides on their upcoming trips, stressing client’s expectations and special needs.
• Local guide quality control by trouble shooting and working with them regularly
• To resolve proactively any complaints, queries, and concerns regarding services
• Follow the Khiri Code of Conduct
• Other tasks as directed by Manager.

• Philippines National
• Bachelor’s degree, preferably in Tourism, Business, or Communications
• 2–4 years’ work experience in the tourism or hospitality industry
• Hardworking and accountable with strong attention to detail
• Willingness to learn and adopt new systems and tools
• Good English communication skills, especially written
• Positive attitude and sincere desire to grow within the company
• Responsible team player who can also work independently
• Committed to Khiri’s Vision, Mission, and Values. Able to handle pressure and meet deadlines, especially in peak seasons.

What we offer:

• Full-time, 5 days a week, with flexible scheduling (our office operates 6 days a week and remains open on public holidays)
• Based at our Cebu office
• A friendly, outgoing team that celebrates success and supports one another
• Career advancement opportunities within Khiri Travel Philippines
• 12 Annual Leaves per year, with one additional day per year of service, up to a maximum of 18 AL.
• Annual discretionary bonus