Davao Delta - Customer Experience Advisors - May 2026
VXI Global Solutions Davao Full-time
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Essential Duties & Responsibilities:
- Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
- Answer calls in a timely manner with friendly demeanor and willingness to assist
- Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
- Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
- Make necessary outbound follow ups when needed to support final resolution and satisfaction
- Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
- Responsible for ensuring that primary metrices are met
Education & Experience:
- No work experience required
- Contact center, Healthcare, Insurance, any work experience background preferred
- Must be a High School Graduate
- Must be at least 18 years of age
- Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions
- Communication Skills
- Customer Service Skills
- Active Listening Skills
- Critical Thinking, Analytical or Problem-Solving Skills
- Proactive, Solutions-Oriented Mindset
- Highly Motivated
- Personal Effectiveness
- Empathy; De-escalation skills
- Integrity
- Stress Tolerance
- Able to maintain professional demeanor
- Team Work
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Davao Delta - Customer Experience Advisors - May 2026Req Id: R26_01862
Posted At: Fri May 01 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
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