Deputy Manager - Process Training

We are seeking an experienced Deputy Manager – Process Training to lead training initiatives within a healthcare account. This role is responsible for driving training effectiveness, improving team performance, and ensuring alignment with business goals

• Direct, guide, and monitor training programs across assigned processes
• Ensure training deliverables (monitoring, feedback, reporting, and production) meet targets
• Continuously review and enhance training procedures, materials, and programs
• Analyze trends and recommend long-term training strategies
• Partner with Department Managers to determine training needs, scope, and schedules
• Develop and distribute training materials, including manuals, handouts, and evaluation tools
• Conduct training sessions and presentations as required
• Coordinate with trainees and stakeholders regarding training schedules and updates
• Manage training logistics including classroom setup and resources
• Participate in Quality Management Programs and continuous improvement initiatives
• Perform other duties as assigned

• 3–4 years of experience in a supervisory/managerial role in a BPO setting
• 1–2 years of experience as a trainer in a healthcare/insurance account (preferred)
• Strong knowledge of healthcare insurance processes and lifecycle
• Excellent communication, facilitation, and presentation skills
• Strong analytical and problem-solving abilities
• Ability to work independently and manage multiple priorities
• Proficient in MS Office (Word, Excel, PowerPoint)