[ref. o91346104] Operations Support Virtual Assistant

The ideal candidate is proactive, tech-savvy, and experienced in using AI tools to improve workflows and boost efficiency.

• Oversee day-to-day business operations, including scheduling and task coordination
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Maintain accurate records, appointments, and service requests in the CRM system
• Provide administrative support such as document management, reporting, and data entry
• Monitor workflows and integrate AI-powered tools to automate and streamline processes
• Ensure team members follow schedules and address changes or issues as they arise
• Maintain clear communication between customers and internal teams to resolve concerns
• Analyze operational data and prepare reports to identify areas for improvement

• Native-level English communication skills (written and verbal)
• Proficiency with AI tools and software for workflow optimization
• Strong organisational and multitasking abilities
• Background in scheduling, customer service, or administrative support
• Minimum 1-2 years of experience in scheduling, customer service, or administrative support roles
• Ability to work independently in a remote environment with minimal supervision
• High attention to detail and consistency in following processes
• Familiarity with CRM platforms and communication systems
• Experience with any CRM system with ability to adapt to our specific platform

• Knowledge of AI-driven operations and automation tools
• Ability to learn and adapt quickly to new software and systems
• Prior remote work experience in a fast-paced environment
• Strong problem-solving and task prioritisation skills

Why Join Us?

This fully remote position offers flexibility and the chance to work in a performance-driven environment. You'll use cutting-edge AI tools to enhance operations while being part of a collaborative and supportive team. With competitive pay, professional development opportunities, and room to grow as the business expands, this is an excellent opportunity for an operations professional eager to make an impact.