Customer Service Representative (Onsite/Night shift)

apartmentSeven Seven Global Services, Inc. placeQuezon City scheduleFull-time calendar_month 
Work Location: Emerald Avenue, Ortigas Center Pasig City
Work Schedule: Night Shift
  • Providing introductory information, such as a product explanation, to prospective and new customers
  • Handling customer complaints with products or services
  • Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
  • Accessing databases to retrieve account information for customers
  • Letting customers know about additional products or services that might benefit them
  • Escalating queries and concerns when necessary
  • Updating customer records following each contact
  • Staying up to date on the latest products and services an organization provides
QUALIFICATIONS
  • At least a year of relevant experience
  • HS grad and undergrad are accepted
  • Very good communication skills
  • Good comprehension
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