Store Nutrition and Wellness Specialist (NWS)

STORE NUTRITION AND WELLNESS SPECIALIST (NWS)

Commercial outcomes follow from sound guidance.

KEY RESPONSIBILITIES:

• Actively engage guests on the sales floor, read the situation, and recommend products that align with each guest's nutritional needs and preferences, in the language of eating rather than buying.
• Coordinate loyalty-guest outreach with Store and Loyalty support, who run the member text blast, booking, and reminders. The NWS owns the guidance and the conversion: identifying loyalty guests to invite into the Ladder and converting interest into a booked Eat Well Session. Honour opt-out and make no health claims, consistent with RA 10173. Triage still gates enrollment.
• Deliver the Eat Well Session in the house voice. Run triage and the contraindication screen first, then enroll eligible guests into the appropriate program on the Eat Well Ladder (Discover, Enroll, Sustain, Belong).
• Guide guests through the retail category and education on food additives, helping them move closer to whole food without restriction.
• Recommendations serve nutritional need first. The triage gate and the refer-out rule in Section 3 supersede any commercial target.

• At enrollment into a delivery program, confirm program fit within RA 10862 scope, capture dietary exclusions and allergens, confirm payment clearance, then issue the Kitchen Endorsement to the program kitchen.
• Measure with behavioral instruments only: the Eat Well Check-In at start and finish, and the Graduation Check after delivery. Track behavior, knowledge, confidence, and enjoyment. Do not measure or claim clinical outcomes.
• Conduct the Graduation Check after delivery ends. Graduation is whether the habit held once meals stop, not a health result.
• The NWS owns the Eat Well Program end to end, from the guest's first engagement through enrolment, meal delivery, the Graduation Check, and the graduate's return. The NWS is the single point of contact for the enrolled guest: booking their session, enrolling them into the meal delivery program, and handling all coordination arising from it, including any questions routed through the dispatcher. Store and loyalty support handle the mechanical tasks arounp the journey, such as reminders, the member text blast, and basket and loyalty linkage, and route anything touching the guest's program or nutrition to the NWS.

• Grow the guided guest's basket size by connecting nutritional needs to relevant retail items, specialty foods, health-focused products, and prepared meals, communicating their value honestly.
• Increase visit frequency of enrolled members.
• Drive cafe crossover, connecting retail guidance to the cafe, where the governing clause holds: if we would not sell it, we do not cook with it.

• Execute routine, random spot-check audits of approved retail items to verify they still carry the correct approved codes and standard information.
• Spot-check that approved items still carry the exact approved claim wording, with new arrivals checked first.
• Log every discrepancy in the additive logbook and escalate it for correction. The NWS audits and reports. Correction of non-compliant stock sits with the responsible function, not the NWS.
• Maintain a thorough and current understanding of inventory, new product arrivals, and bestselling items, and bring that knowledge to the floor.

• Participate in and support in-store promotions, sampling events, and educational workshops.
• Contribute floor-level insight, including guest questions, objections, and category gaps, back to the department to inform content and research.

• Collaborate with the store team to ensure a positive shopping experience for every guest.
• Coordinate with the Store Manager on coverage, events, and floor priorities.

• Stay up to date with the latest nutritional science research, dietary trends, and product innovations in the healthy food industry.
• Continuously enhance product knowledge across all store departments and the 16-category framework.
• Attend department and store staff meetings and training sessions as required.
• Maintain RA 10862 registration in good standing and complete required continuing professional development.

About the role

This is a storebased, customer-facing role.

Qualifications:

• Bachelor's degree in Nutrition and Dietetics.
• Registered Nutritionist-Dietitian, licensed by the Professional Regulation Commission (PRC) and in good standing.
• Experience in retail, food service, wellness, or community nutrition is an advantage.
• Newly licensed applicants are welcome.
• Basic computer literacy, for example point-of-sale, email, and spreadsheets.
• Willing to work on a store schedule, including weekends and holidays, and to be present and active on the sales floor.

Competencies and skills:

• Who Sound, up-to-date nutrition knowledge, and the ability to translate it into simple, practical, everyday eating advice.
• Strong communication and interpersonal skills, confident and approachable when engaging customers on the floor.
• Customer-service orientation, with a warm, non-judgmental, and additive approach to healthy eating.
• Commercial awareness, able to recommend products while keeping the customer's needs first.
• Attention to detail and reliability, including accurate product information and compliance with labelling and food-safety standards.
• Teamwork and collaboration with store colleagues.
• Adaptability and composure in a busy retail environment.
• Integrity and professionalism, practicing within professional and legal scope and protecting customer privacy.
• Commitment to continuous learning and professional development.

Who thrives here:

• A genuine passion for food, nutrition, and wellbeing.
• Believes healthy eating should be honest and enjoyable, and about adding good things rather than taking them away.