Data Governance Process Analyst | Hybrid

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY:

Drive collaboration within Data Governance processes, stakeholders, business contact to improve operational processes. Support operations in determining resource capacity requirements and diagnose upstream or downstream processes as service-on demand.

KEY ROLES & RESPONSIBILITIES:

• Facilitates process training and workshop to ensure up-to-date knowledge on the process
• Works closely with the business and documents business processes, workflows.
• Designs, and develops optimal process workflows by integrating process and technology systems.
• Analyzes business processes and workflows and seek opportunities for improvement and/or automation.
• Provides inputs in the design of quality monitoring formats and quality standards.
• Communicate process findings to appropriate parties, including different levels of Management and Process Stakeholders at regular intervals or as requested.
• Identifies key reporting metrics that can measure enhanced performance and productivity value.
• Designs to-be process and leads process redesign workshops.
• Recommend solutions based on operational data to improve operational performance.
• Develops business requirements and business cases for automation using various automation platforms in collaboration with multiple stakeholders.
• Creates a change management strategy & communication plan.
• Partners with GPL/GsPL/Process Owners/Managers or Stakeholders to deliver sustainable business process change.
• Identifies key organizational change management issues and training needs that recommended process redesign will have on business unit.
• Recommends optimal organizational design and definition of roles and responsibilities to support process changes.
• Monitors implemented methodologies, processes, procedures, and best practices for adoption and compliance.
• Assures compliance with appropriate Lexmark and Customer regulations related to legal, financial, ethics, and government policies.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Strong analytical and reasoning abilities.
• Effective communication and facilitation skills.
• Ability to present and demonstrate complex procedures to diverse groups at various skill levels (preferred).
• Comfortable coordinating with GPL/GsPL/Process Owners/Managers or Stakeholders.
• Knowledge in Programming (a plus).
• Knowledge in Project Management or PM Certification (a plus).
• Working application experience in MS PowerApps and Power BI (a plus).

EDUCATION & EXPERIENCE:

• Bachelor’s degree in a relevant field.
• At least 3 years of work experience in processes related to Digital Transformation.
• Experience in leading projects involving multi-disciplinary and global teams.
• Experience in developing and documenting processes, including gathering and soliciting business, process, and customer requirements.
• Demonstrated ability to document current and future state business/transactional processes.
• Experience in defining, monitoring, and reporting key metrics (preferred).
• Applied knowledge of analytical tools and project management tools.
• Demonstrated ability to apply a systematic approach to problem solving; Lean / Six Sigma experience preferred.
• Experience in Process Documentation, Digital Transformation, Agile Problem Solving, and Stakeholder Management.
• Intermediate to advanced proficiency in Microsoft Office applications, especially Microsoft Power Platform solutions—including Power BI, Power Apps, and Power Automate.