Workforce Management Leader (Business Continuity)
Taguig
Lead Workforce Management (WFM) operations, including demand forecasting, capacity planning, scheduling, and real-time staffing adjustments to meet service-level objectives.
- Monitor workforce performance metrics such as adherence, shrinkage, and intraday performance, while developing dashboards and reports that provide actionable operational and executive insights.
- Oversee Business Continuity Management (BCM) by developing, maintaining, governing, and testing Business Continuity Plans to ensure regulatory compliance and organizational resilience.
- Collaborate with Operations, IT, HR, Facilities, Training, and Transition teams to align workforce and continuity strategies, manage risks and issues, and drive remediation efforts to completion.
Take ownership in a new role in the business.Partner with an established multinational healthcare firm.
A successful Workforce Management Leader (Business Continuity) should have:
- A strong background in workforce management within an SSC (Captive Environment) is a must
- Proficiency in using workforce management tools, including RTA systems. (not limited to RTA)
- A proven track record of managing business continuity strategies effectively.
- Excellent analytical skills for data-driven decision-making.
- WFM platform certification is great to have
- Night shift and hybrid work set up based in BGC
- Competitive package and benefits
- Partner with a fast growing multinational healthcare firm
- A permanent role with career growth opportunities
Ateneo de Manila UniversityQuezon City, 15 km from Taguig
Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst III will assist in monitoring, reviewing, and analyzing the University’s workforce complement vis-à-vis employee capabilities, organization...
Jollibee Foods CorporationSan Mateo, 21 km from Taguig
in operations and cost management to ensure sales and growth targets are met, if not exceeded.
• Workforce management of the assigned store, which includes manpower planning, hiring and orientation/certification of new members in the team, managing of schedule...
CGI (Philippines) IncTaguig
Job Description
Position Summary:
As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses...