Credit & Collections Specialist
About the Role
We are seeking a Credit & Collections Specialist to join our National Finance Team.
The Credit & Collections Specialist will be a collaborative team player who is motivated by solving problems and ensuring effective follow-up and resolution of outstanding accounts. The successful candidate will be responsible for the full collections cycle, including credit checks, account reconciliations, payment discrepancies and managing collections for a large assigned portfolio across the firm.
Timing: 9.00 PM - 6.00 AM (Philippines Time) with 1 hour break
What You'll Do- Act as a resource for staff regarding client accounts by providing guidance and resolving routine issues
- Communicate with internal and external clients to obtain missing payment information
- Respond promptly and professionally to client inquiries using sound judgement to assess urgency and determine appropriate next steps
- Investigate and resolve credits on client accounts, arranging refunds as necessary
- Monitor client accounts for non-payment, escalating issues as needed and coordinating collection efforts with minimal supervison
- Investigate account discrepancies and propose effective solutions to mitigate future issues
- Analyze and manage accounts receivable for the assigned portfolio, while maintaining accurate records
- Collaborate with management to address delinquent accounts and enhance operational efficiency
- Post-secondary education in Accounting and/or Finance
- 7-10 years of progressive experience in credit and collections, ideally in a professional services or legal environment
- Fluency in English required
- Strong understanding of accounting, accounts receivable, credit, and collections best practices
- Advanced proficiency in MS Office (particularly Excel)
- Ability to learn and adapt to new financial systems and automation tools
- Exceptional organizational, time management, and multitasking skills in a fast-paced setting
- Strong written and verbal communication skills with high attention to detail
- Excellent analytical and problem-solving abilities with a results-oriented mindset
- Ability to work independently and meet deadlines with minimal supervision
About our Company:
IPH Limited is the holding company for intellectual property (“IP”) and associated companies offering a wide range of IP services and products. IPH companies employ a highly skilled multidisciplinary team of approximately 1600 people in Australia, New Zealand, Canada, Singapore, Malaysia, China, Indonesia, Thailand, Philippines and Hong Kong.IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public sector research organisations, SMEs and professional services firms worldwide.
We are passionate about what we do and what we can achieve. The IPH Group is committed to promoting and maintaining a workplace culture of shared respect across companies to enable us all to feel valued and be the best we can be.
About our Benefits:
- Competitive annual remuneration and benefits package including 13th Month Bonus and Variable Performance Bonus in a market leading IP service group.
- Annual Leave, Birthday Leave, Global Mobility, and other benefits.
- Global award-winning environment with exposure to international colleagues and culture.
- Comprehensive mentorship, training, and career development opportunities.
- A supportive, flexible, and inclusive work environment.
We welcome applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.