Front Desk and Admin Associate | SHIFTING SCHEDULE

Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE SENIOR ASSOCIATE!

The Senior Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the Senior Customer Experience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE SENIOR ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:
• Answers and disperses calls and inquiries
• Welcomes / receives applicants, visitors and clients of the Company
• Responds /addresses tenant concerns and walk-in inquiries
• Handles daily incoming and outgoing mails
• Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications
• Manages the front office on a daily basis
• Assists photocopy, printing, scanning client request
• Gatepass / work permit processing
• Prepares and accomplishes errand form
• Monitors the cleanliness in concessionaire area
• Any ad hoc duties as required

• Point person / Representative in the workplace
• Conference room reservations
• Reports and coordinates any workplace issues and ensures job completion
• Recommends effective solutions to problems / issues arising
• Provides administrative support to members
• Provides unmatched customer experience
• Build strong relationship with members
• Enforces company policies and procedures, and safety and health regulations and standards

• Accomplishes weekly and monthly reports
• Attends ticket request within SLA
• Assist office walk tour with prospective client and marketing events
• Offers and serves refreshment to Client
• Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
• Coordinates with vendor for any Client request below 20K
• Ensures furniture and fixture asset tags are intact and complete in inventory
• Does weekly Enercon rounds
• Distributes monthly treats
• Updates weekly client and Internal directory
• Work on day-to-day issues with facilities and building admin
• Follows operational processes and procedures
• Enforces house vision and security protocol
• Acts as site POC when Customer Experience Lead is on leave

• Maintains Office Show-readiness, cleanliness and maintenance
• Conducts weekly facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
• Coordinates with Customer Experience lead for any facilities/building issues

To apply, you must be an expert on the following requirements:

• Capable of dealing with local staff and foreign clients
• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
• Superb verbal and written communication skills
• has high attention to detail, fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Capable of working under minimal supervision
• Ability to deliver services with the highest standards
• Willing to work on a shifting/ night schedule
• Willing to be assigned to other KMC sites

It will also be favorable if you are knowledgeable in:

• Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
• At least 3 years work experience as Front Office Staff or Admin Assistant
• Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)