2025-7662 Premium Operations Team Lead - Arch Global Services Inc.
Arch Global Services Santa Ana Full-time
The Premium Operations Team lead will oversee a delivery team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes insurance operations and finance expertise along with LEAN principles to deliver quality service with a focus on team engagement.
The role will work closely with the Team Manager to provide ongoing feedback and support problem solving.
Lead team in delivery of premium operations services including:
- Review submissions and record premium details accurately
- Perform validations and review to confirm accuracy of data recorded
- Prepare and issue documents and reports accurately, as per specifications
- Prepare payment requests for commission and return premiums
- Ensure established service level agreements are met by team
- Escalate production issues proactively to ensure quick resolution
- Identify, lead and coordinate process improvement opportunities
- Ensure Productivity/Quality Tracking is monitored and accurate
- Coordinate and implement trainings
- Create and maintain Standard Operating Procedures, as necessary
- Provide coaching and feedback to team members
- Escalate personnel issues on a timely basis
- Track capacity and resources to plan
- Enhance and promote team engagement
- Other duties as assigned
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