Accounts Receivable - Experienced Customer Service Representative (CSR)
Elevate is recruiting an Accounts Receivable Associate to join our high-performing team, working closely with our AR - Team Lead and collaborating with our Customer Operations Manager, Senior Management and the entire AR team. We provide consulting, technology, and services to law departments and law firms, offering practical ways to improve efficiency, quality, and business outcomes.
You are driven, smart, flexible, and enjoy a fast-paced, team-oriented environment, where you can succeed and learn while making a dent in the legal universe.
Specifically, the Accounts Receivable Associate will
Primary - Collections Duties:
- Be responsible for end-to-end collections activities, including monitoring outstanding customer balances, following up on overdue accounts, and ensuring timely receipt of payments.
- Conduct regular review of AR aging reports to prioritize collection efforts and maintain healthy cash flow, of the assigned customer accounts.
- Communicate with customers via email and phone to resolve payment issues, clarify billing concerns, and negotiate payment arrangements when needed.
- Coordinate with the MDM, Invoicing and Sales teams to investigate disputes, reconcile accounts, and process necessary adjustments.
- Prepare weekly and monthly collection status reports, as required by the Team Lead, Customer Operations Manager and Senior Management.
- Maintain detailed documentation of all collection activities in the AR system.
- Support month-end closing by providing AR schedules, account reconciliations, and updates on collection progress.
- Be familiar with standard collection metrics such as DSO, aging buckets, unapplied cash and credits and bad debt management.
Secondary - Cash Receipt Application/Allocation Duties for Back-Up Purposes
Experience- Hands on experience on AR Collections - customer follow-ups & account reconciliation
- Experience coordinating with internal teams
- Experience on actual US calls/accounts
- Experience working in accounting systems (preferably NetSuite)
- Exposure to cash allocation
- Exposure to AR month-end activities, such as AR Aging reports and updates
- Excellent Verbal and Written Communication Skills
- High degree of accuracy and attention to detail
- Customer Service Orientation
- Reporting Skills
- Ability to reconcile and resolve customer invoice disputes and discrepancies
- Strong knowledge of Accounts Receivable and Collections process
- Proficient in MS Office, especially Excel, Word and Outlook
- Bachelor's degree
Elevate is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes.
Our most recent achievements and distinctions include:
- Certified as one of the UK's Best Workplaces® for Development 2025 by Great Place to Work®
- Certified as a Great Place to Work® 2025 in the US, UK, India, and Philippines
- For the tenth consecutive year, in 2025, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Provider in Asia-Pacific
- Newsweek named Elevate one of 'America's Greatest Workplaces in Professional Services' for 2025 and previously awarded it the highest rating in the 'America's Greatest Workplaces for Diversity' and 'America's Greatest Workplaces for 2024' lists
- For the fourth year in a row, Elevate's integrated law firm is designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms
- Elevate named a top ALSP in Asia by Thomson Reuters' Asian Legal Business in 2024
- Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016
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