Call Center Agents (Cagayan de Oro site)
Torch Solutions Cagayan de Oro Full-time
We are seeking passionate Call Center Agents to join our growing team at our Cagayan de Oro site. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time role, offering competitive pay and opportunities for career development.
What you'll be doing- Handling inbound and outbound calls from customers and clients
- Resolving customer inquiries and complaints in a professional and timely manner
- Providing accurate information and guidance to customers
- Maintaining detailed records of all customer interactions
- Identifying opportunities to improve customer satisfaction and service delivery
- Adhering to all company policies and procedures
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work effectively in a fast-paced, high-volume environment
- Proficiency in English and the local language
- Willingness to work in shifts, including weekends and holidays
Are you interested for this position? Just click, APPLY NOW button.
Apply now to become a Call Center Agent with us.
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range of clients. If you have a passion for problem-solving and providing top-notch support, this is an excellent opportunity to grow your career in the call centre and customer service industry.
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months of call center experience
• have basic web navigation skills
• have good communication skills
• are willing to start immediately
• have valid NBI (6 months to 1-year validity from the date of joining)
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