Customer Service Representative - Virtual Interview Process

URGENT HIRING - VIRTUAL INTERVIEW PROCESS | AT LEAST 6 MONTHS BPO EXPERIENCE

Job Responsibilities:

A Customer Service Representative’s primary duty is to deliver great customer service. They often have the following customer service responsibilities:

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Qualifications:

• At least High School or Senior High School Graduate
• At least 6 months BPO experience international voice account
• Amenable to work onsite in Vertis North, QC
• Amenable for a nightshift to shifting schedule.
• Amenable to start ASAP.
• Amenable for a virtual interview process.

Offers:

• 24,000 Salary Package
• 10% Night Differential
• HMO Day 1 & Life Insurance
• Sick Leave & Vacation Leave
• 13th Month Pay

This is an urgent position hiring, send your most updated CV to mar•••••••••••@nezdaglobal.com use "CSR Vertis" as subject or send a message in Viber - 09••••••949.