WFM Executive (Airline)
Cebu Full-time
PRINCIPAL RESPONSIBILITIES:
Process: Airline
Work set-up: Night and shifting schedule, work onsite
Location: Cebu
Salary range: 25K-32K
QUALIFICATIONS:
- Prepare and maintain headcount and capacity planners for processes assigned.
- Preparing forecasts for volume, productivity and shrinkage
- Preparing monthly reports for individual accounts
- Validate production and non-production hiring and/or internal movements.
- Analysis of scheduling outputs and recommend changes whenever necessary.
- Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
- Coordinate with cross-functional teams on matters related to resource planning and movements.
- Supervise and train team members performing work tasks and responsibilities.
- Education Qualification -The applicant should necessarily have completed Graduation, preferably of Math or science major.
- Must have 2-5 years of WFM experience in a BPO setting
- Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.
- Good working knowledge of computer i.e., MS Office, Above average MS Excel knowledge is required.
- Excellent verbal & written communication & presentation skills.
- Good Interpersonal & people management skills with a good problem-solving approach.
- Expert knowledge of service procedures
- Good analytical skills in MIS, number crunching & reporting to internal & external customers.
- WFM Tool Competency (IEX, eWFM, etc…)
- RTA/ MIS Experience is advantageous.
- Can work with minimal supervision and has initiative.
Process: Airline
Work set-up: Night and shifting schedule, work onsite
Location: Cebu
Salary range: 25K-32K
QUALIFICATIONS:
- College Graduate/UG of 2 years (completed 4 sems) of any field
- Knowledgeable in reporting and analytics and has a background in RTA/MIS
- Must be knowledgeable in handling different WFM tools
- Availability: ASAP joiner is an advantage
- Work Set up: On-site
Contactpoint360Cebu City
for life.
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