Front Desk Associate

Job Summary

The ideal candidate is friendly, detail-oriented, and able to multitask in a fast-paced environment.

Key Responsibilities

• Manage booking and reservation inquiries through phone, email, social media, and walk-ins.
• Process customer payments and transactions using the Point-of-Sale (POS) system.
• Maintain accurate reservation records and ensure proper scheduling.
• Respond promptly to customer inquiries, concerns, and feedback.
• Assist in promoting company services, memberships, programs, and special offers.
• Support sales and marketing initiatives, including social media content, promotions, and lead generation.
• Coordinate and assist in the planning and execution of events, tournaments, and other company activities.
• Prepare daily sales and transaction reports.
• Maintain the cleanliness and organization of the reception area.
• Perform other administrative and operational tasks as assigned.

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or any related course is preferred.
• At least 1 year of experience in front desk, customer service, hospitality, retail, or a similar role.
• Experience in booking and reservation systems and POS operations is an advantage.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a positive attitude.
• Proficient in Microsoft Office and basic computer applications.
• Organized, detail-oriented, and able to multitask.
• Willing to work on weekends, holidays, and shifting schedules if required.

How to Apply?

Interested applicants may send their updated resume to hr.••••••••••••••••@gmail.com with the subject:

Front Desk Associate – [Applicant Name]