Quality Analyst for KYC Client Outreach Account
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Taguig
Job Description
Job Duties:
- Responsible for auditing end to end interactions between agents and callers including follow ups made by the agents via remote and side by side call listening
- Timely and accurate completion of standard and adhoc quality reports and analysis
- Works closely with operations to identify development areas for the team and define a road map for success
- Works collaboratively with other departments to research and resolve issues. Suggest and share ideas for system and process improvement
- Lead calibration sessions between clients and operations to drive consistency
- Performs other duties that may be assigned from time to time
Basic Qualifications:
- Graduate of Bachelor's Degree
- With comprehensive knowledge on KYC and Anti-Money Laundering
- With experience in handling voice accounts
- With at least 2 years of working under a QA-related role
- Amenable to work for a pioneer account
- Amenable to work onsite in McKinley Hills, Taguig
- Amenable to work on a night shift schedule
Vcustomer Philippines, Inc.Taguig
all customers engagements and ensures accuracy of the outputs
• Coordinate and facilitates call calibration/training sessions for vendor Quality Analysts partners
• Train and certify new Internal Quality Analysts (IQAs) and Vendor Quality Analysts...
Pointwest Innovations CorporationQuezon City, 15 km from Taguig
Job Description
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Job Summary:
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