Associate Manager Business Operations

Job Description:

Responsibilities include:

• Identify business performance issues e.g. invoicing issues, financial performance issues within a specific service or more broadly
• Identify solutions to address performance issues and conduct/host meetings with various teams as required to resolve
• Proactively protect revenue and eliminate revenue leakage via analysing reports, ensuring invoicing is correct for services rendered and associated data can be substantiated to eliminate invoice disputes
• Report lessons learnt and conduct necessary awareness sessions with internal teams to better understand contractual obligations, become more effective in driving revenue growth and maximising revenue protection
• Manage and coordinate contract deliverables including developing a schedule to ensure deliverables are performed on time
• Identify process efficiencies and proactively work to implement with relevant Account stakeholders
• Support Account governance requirements

Competency proven in the following areas:

• Understanding and interpreting contract language
• Financial acumen (inc. invoicing knowledge)
• Business acumen
• Communication skills (written and oral) and presentation skills
• Microsoft Office Suite, high aptitude in MS Excel
• Attention to detail
• Power BI/Automation/AI skills (nice to have)

Additional reference:

• Has experience with project management/business operations/business analysis/data analyst/finance analyst

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