Training Manager (BPO Healthcare)

We are seeking an experienced Training Manager to lead the execution and management of training programs across our healthcare BPO operations.

The Training Manager will oversee the delivery of new hire onboarding, upskilling, compliance, and client-specific training programs. The ideal candidate has a deep understanding of healthcare workflows, strong leadership skills, and the ability to manage training across a distributed workforce.

Key Responsibilities:

• Develop and implement training plans tailored to healthcare BPO roles (claims adjudication, prior authorization, RCM, medical coding, etc.)
• Lead a team of trainers, ensuring consistent delivery of training programs across sites or teams.
• Collaborate with Operations, Quality Assurance, and HR to identify training needs and performance gaps.
• Manage onboarding training for new hires and refresher courses for existing employees.
• Ensure compliance with healthcare regulations such as HIPAA, CMS, and client-specific standards.
• Monitor training effectiveness using assessments, feedback, and performance metrics.
• Maintain and update training materials in collaboration with instructional design teams.
• Oversee scheduling, logistics, and resource planning for training sessions.
• Provide regular reports and insights to senior leadership on training outcomes and improvements.

Qualifications:

Education:

• Bachelor's degree in Education, Healthcare Administration, Business, or a related field

Experience:

• 5+ years of training experience in a BPO environment, with at least 2 years in a supervisory or managerial role.
• Must have experience in healthcare processes (RCM, claims, utilization review, billing, or medical coding) is essential.
• Hands-on experience delivering compliance training and maintaining training documentation for audits.

Skills:

• Strong facilitation, coaching, and communication skills.
• Ability to analyze performance data and adjust training accordingly.
• Proficient in Microsoft Office Suite and Learning Management Systems (LMS).
• Detail-oriented with strong organizational and project management skills.