Account Manager – Healthcare/ Pharmacy Claims Operations - SOB 1 month Salary
Optum Muntinlupa Full-time
The Pharmacy Account Manager provides organized and reliable operational support to keep internal teams coordinated and on track. The role anticipates needs, supports proactive planning, and ensures deliveries are met. Working closely with US-based partners, this person in the role maintains accurate documentation, tracks progress and contributes to continuous process improvement.
As a dedicated back‑office support, it enables the US-based account managers to focus on client-facing responsibilities by performing activities such as documentation updates, configuration coordination, testing support, reporting and remediation support.
Required Qualifications:
- At least 8 years of work experience in Pharmacy Claims Operations and/or Pharmacy Benefits Management for US-based clients
- At least 8 years’ experience in account management and/or customer service
- Ability to work flexible hours aligned with U.S. time zones
- Excellent verbal and written communication skills in English
- Proficient in Microsoft applications (Word, Excel, SharePoint, Outlook, etc.)
- Ability to learn product system tools to drive operational activities (reporting tools, issue management tools, claims adjudication, etc.)
- Positive attitude and inter-personal skills, and professionalism in dealing with and having exposure to both internal and external clients.
- Proven ability to manage and/or prioritize multiple tasks in a fast-paced operations environment.
- Ability to work in self-motivated environment with limited supervision.
- Willing to work onsite in any of our offices located in Makati, Quezon City, or Alabang
Preferred Qualifications:
- Certified Pharmacy Technician
- SalesForce or ServiceNow experience
- Advanced reporting skills
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