Customer Service Representative (Logistics & Export Coordination)
Role Summary
We are looking for a customer service–oriented, detail-driven multitasker with excellent communication skills and a positive attitude. This person will help keep our customers informed with the details regarding their shipments, answer any questions promptly, and ensure our customers have a great experience working with us.
With the right abilities and attitude, we can provide training in the logistics and documentation aspects of the position.
What you’ll do- Delivering exceptional customer service by responding promptly and professionally to customer inquiries.
- Keeping customers informed regarding their shipments and providing updates and documentation as needed.
- Tracking orders to ensure timely deliveries and proactively resolving any issues.
- Preparing and reviewing shipping and export documentation accurately.
- Coordinating logistics and transportation with carriers, freight forwarders, and shipping lines (including work with Ocean Bills of Lading).
- Maintaining up-to-date and organized records of orders, shipments, and customer accounts.
- Supporting daily administrative functions, including but not limited to data entry, correspondence, and scheduling.
- Collaborating with internal teams to ensure accuracy and efficiency in order fulfillment.
- Assisting management with special projects or tasks as needed.
- Work experience in customer service, logistics, or administration preferred (training provided for the right candidate).
- Proficiency in Microsoft Office.
- Excellent organizational, communication, and time management skills.
- Strong attention to detail and ability to multitask effectively in a fast-paced
- Positive, team-oriented attitude and willingness to learn.
Work Setting:
Location: Eastwood, Quezon CityJob Type: Fully onsite / office based
Schedule: 12AM - 9AM PH time, with the schedule expected to transition to a morning shift later on.
Employment Type: Full-time (40 hours per week)
About us
Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification.We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
About Our Client
Our client is a producer and exporter of almonds. The company has grown rapidly in recent years and continues to seek highly qualified candidates to join its expanding team.
Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.