Level 2 IT Support Engineer | BGC Taguig - Manila
Are you ready to step up and advance your career in IT? Join our team of dedicated professionals who are passionate about technology and committed to innovation.
This role is your chance to dive deep into complex projects, collaborate with a dynamic team, and keep our tech infrastructure running smoothly.
YOU DESERVE THE BEST - Enjoy these Perks!- Comprehensive day 1 HMO with 10K medical reimbursement
- Additional HMO coverage for your family + dental coverage
- Free annual Flu vaccine
- Continuous career development and certifications
- Travel & training opportunity oversea
- Regular awards and recognitions
- Comprehensive life insurance
- 24 Paid time offs (with Annual leave conversion)
- Annual appraisal based on merits
- Free daily meals (free breakfast on Mondays & free treats on Fridays)
- Regular engaging company events & promotes work life balance
- Accessible office sites – BGC
- Employee referral programs
About the Role
As a Level 2 IT Support Engineer, you'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
This role is your chance to dive deep into complex projects, collaborate with a dynamic team, and keep our tech infrastructure running smoothly.
Your Key Responsibilities:
- Incident Management and Ticket Resolutions
- Address issues and service requests that relates to all technology that includes: workstations, servers, tablets, printers, phones, networks, vendor specific hardware, software, and general administration tasks
- Monitoring and Management of System Alerts
- Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
- Communication with customers
- Documentation and knowledge sharing
What you’ll bring in:
- Proven experience as an IT Support Engineer or similar technical support role for more than 3 years.
- Familiarity with IT monitoring tools and incident management systems.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
- Strong problem-solving and decision-making skills.
- Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
- Amenable to work on site: BGC
- Multiple Shift Available: Day & Night
By joining our team, you'll find opportunities to expand your technical knowledge and refine your problem-solving abilities. Apply now and unlock your potential in a company that values your ambitions and rewards your achievements.