Workforce Director - Cebu
Xtendops Cebu Full-time
The Workforce Director is responsible for leading the strategic planning and execution of workforce management initiatives across the organization. This role involves optimizing workforce productivity, ensuring the right talent is in place to meet business demands, and managing workforce forecasting, scheduling, and real-time management functions.
This leader will need to collaborate with many internal and external clients on a daily basis.
You will..- Lead and directly supervise workforce planning managers and analysts
- Leverage reports/workforce planning tools to monitor daily/real-time performance
- Create powerful presentations to showcase workforce planning performance and areas of opportunity
- Innovate and create new processes to constantly improve workforce planning processes
- Perform financial analysis based on workforce planning metrics
- Create development and performance plans for employees on the team
- Host weekly meetings with clients to go over performance metrics
- Optimization and efficiency of costs
- At least 5 years of workforce planning experience
- At least 3 years of experience directly leading teams
- Experience creating presentations
- Experience presenting to senior leadership and executive leadership
- Experience working with large datasets and extracting insights
- Experience managing multiple projects at once
- Experience with capacity planning and seat allowance
- Proficient in English (speaking and writing)
Even better if you have:
- Experience with data visualization tools
- Experience with SQL
- Experience managing budgets and analyzing financial data
- Experience working in the contact center BPO industry
Lapu-Lapu, 6 km from Cebu City
Job Description
Posted on 23 May 2025
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