Desktop Engineer
About Integrated Computer Systems, Inc.
We are committed to delivering technical excellence
At ICS, we adhere to our strong corporate values of integrity, commitment, and service quality. We are dedicated to delivering only the best technologies and providing solutions that offer great value to our customers.
For 47 years, we steadily grew our business and built a reputation in the industry due to our strong partnerships with renowned IT brands across the globe. In turn, our customers from various industries have entrusted us with their start-up businesses, office set-ups, expansion projects, technical services and management, among others.
ICS employs more than 400 employees in four offices strategically located in Metro Manila & Cebu. Our Head Office is in Greenhills, San Juan City; our three (3) service centers are spread out in Makati City, Pasig City & Cebu City. Visit our website to know more: www.ics.com.ph
Desktop Engineer
Responsibilities:
- Respond to client support requests.
- Contact clients to find out the nature of the problem.
- Provide support to the client’s location or connecting via a remote link.
- Troubleshoot hardware and software issues.
- Install and maintain hardware and computer peripherals.
- Install and upgrade operating systems and computer software.
- Troubleshoot networking and connection issues as needed.
- Advise on software or hardware upgrades.
- Provide basic training in computer operation and management.
- Complete job reports and ordering supplies.
Requirements:
- The position requires a Bachelor's Degree in Computer Engineering, Information Technology or any related course.
- At least 3 years working experience in hands-on hardware technical support preferably in a BPO environment.
- Special Knowledge/ Skills:
- Familiarity with computer networks – basic understanding of networks to solve any data-sharing issues
- Hardware repair – hands-on knowledge to fix hardware failures on desktops and laptops
- Troubleshooting – diagnosing the root cause of mechanical failures using established procedures and deciding on effective resolutions is vital
- Interpersonal skills – communicating in a polite and effective manner with both internal and external clients is essential
- Time management – must work independently and pace themselves in order to multitask and complete jobs successfully
- Writing skills – need strong writing skills to clearly respond to help desk tickets and emails
- Tools/Software - familiar and comfortable using the following software on a typical workday:
- Microsoft Office (Outlook, Excel, Word, and PowerPoint)
- Help desk ticket management software
- Desktop operating systems (Microsoft and macOS)