HR Officer

The HR Officer provides leadership, resolves complex HR matters, and aligns HR strategies with organizational objectives.

Responsibilities

• Supervise HR Specialists, providing coaching, guidance, mentoring, and performance evaluations.
• Ensure the team's adherence to company policies, labor laws, and HR best practices.
• Oversee the execution of HR projects and initiatives, ensuring timely and high-quality delivery.

• Oversee end-to-end recruitment activities, including manpower planning, sourcing, interviewing, hiring, and onboarding.
• Partner with hiring managers to ensure timely fulfillment of staffing requirements.
• Monitor recruitment metrics and recommend process improvements to enhance hiring efficiency and candidate experience.
• Ensure compliance with recruitment policies and employment regulations.

• Oversee the administration of compensation and employee benefits, including payroll coordination, government-mandated benefits, leave administration, and employee insurance.
• Ensure timely processing of employee movements affecting compensation and benefits.
• Address employee inquiries related to compensation, benefits, and HR policies.
• Ensure compliance with statutory requirements, including SSS, PhilHealth, Pag-IBIG, BIR, and DOLE regulations.

• Oversee onboarding processes for new hires, ensuring a smooth integration.
• Review and approve employment records related to hiring, transfers, promotions, and terminations.
• Ensure the accuracy and completion of personnel records and employee documentation.

• Serve as the escalation point for employee relations concerns and disciplinary matters.
• Lead employee engagement programs, company events, recognition initiatives, and wellness activities.
• Coach HR Specialists in executing engagement and retention initiatives.

• Ensure organizational compliance with the Labor Code of the Philippines, DOLE regulations, and company policies.
• Represent the organization during DOLE inspections, audits, and labor-related proceedings.
• Implement and monitor compliance with the Code of Conduct, Data Privacy, Information Security, and other company policies.

• Oversee probationary and annual performance evaluation processes.
• Support managers in performance coaching, employee development, and performance improvement initiatives.

• Prepare and analyze HR reports and metrics covering recruitment, turnover, employee relations, compensation, benefits, and engagement.
• Recommend improvements based on HR data and organizational needs.

• Ensure the availability of resources and materials for HR activities and events.
• Perform other duties as assigned by senior management.

• Bachelor's degree in Psychology, Human Resource Management, Behavioral Science, Industrial Relations, or a related field.
• At least 5 years of progressive HR experience, including 2 years in a supervisory role, preferably in the BPO or shared services industry.
• Experience handling multiple HR facets, including Talent Acquisition, Compensation & Benefits, Employee Relations, HR Operations, and Performance Management.
• Strong knowledge of the Labor Code of the Philippines, DOLE regulations, compensation and benefits administration, recruitment processes, employee relations, performance management, and organizational development.
• Strong leadership, coaching, and people management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• High level of integrity, confidentiality, and attention to detail.
• Proficient in Microsoft Office 365, Google Workspace, and HRIS systems.
• Excellent verbal and written communication and stakeholder management skills.
• Resilient, adaptable, and able to work in a fast-paced environment with shifting priorities.
• Amenable to work on-site in Cubao, Quezon City, and flexible to work shifting schedules as business requires.

EQUAL EMPLOYMENT OPPORTUNITY

Worldwide Resource Solutions provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

• Contact information (e.g., name, address, email address, phone number)
• Professional qualifications and work experience
• Educational background and certifications
• Employment history and references
• Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact dp•@wwrsintl.com

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.