Software Engineer

The Developer Engagement team is responsible for providing technical support for internal and external developers using the Genesys Cloud platform.

Day-to-day duties include, but are not limited to:

• Providing support and consulting for Genesys Cloud developers through our on-line support forums and in-person consultation with internal teams and customers.
• Providing code examples and documentation around building solutions with the Genesys Cloud platform.
• Developing and maintaining our Genesys Cloud Developer Portal.
• Designing and constructing development tools, SDKs and CLIs for our network of internal and external developers who use the Genesys Cloud platform to deliver call center and telephony solutions.
• Working in the Developer Engagement involves a mix of front-end and back-end development with deployments being done to our AWS environments.
• The Developer Engagement team provides development support and tools across Java, Go, Python, .NET, JavaScript, Node, and Typescript.

Successful Engineers at Genesys will have an opportunity to become a leader, mentor and role model for peers and juniors. They show pride of ownership and strive for excellence in everything they do. They are a talent multiplier that energizes the team around them to excel and perform well.

Skills Required:

• 2-4 years experience working with the Java programming language or another Object-Oriented programming language (.NET, GO)
• 2-3 years experience with the JavaScript, Typescript and/or React
• Experience with web architectures and technologies (HTTP, REST)
• Strong analytical, diagnostic and communication skills (verbal and written).
• Ability to take technical ownership of a problem and drive to resolution with the appropriate sense of urgency.
• Strong communication skills to interact with team members in different locations.

Additional (ideal) Skills:

• Experience with cloud development and DevOps (AWS certification is preferred)
• Experience with Go or Kotlin a plus.
• Experience with one or more scripting languages (Python, Node, Typescript)
• Experience with Contact Center and Call Dialing solutions.
• Experience with Jenkins, Sumo, New Relic.
• Working knowledge of network and server security issues.
• Familiarity with HIPAA Security and Privacy Laws.