MS Billing Support Specialist

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Overview:

This role is expected to support various partners- Sales, Delivery, and Services COE internal teams- and should be able to work effectively and with clear communication with these Xerox partners.

Functional / Technical Competencies:

• Fluent in English with clear and concise communication skills
• Ability to work effectively with Sales, Delivery, and internal COE teams
• Strong analytical and logical thinking skills
• Customer service orientation and active listening skills
• Ability to prioritize tasks and meet deadlines in compliance with policies and schedules
• Adaptability to changing environments and positive attitude toward change

Key Responsibilities:

• Assess IPSOWs for approval or rejection based on data and billing strategy
• Ensure all new contracts flow to CTC and prevent legacy platform usage
• Collaborate with Sales and Delivery teams to enforce billing compliance and push back on customization requests
• Perform required actions for new contract workflow into CTC
• Support VBS compliance processes, including additional line item approvals and centralized entitlements
• Update and manage entitlements for XONE and XSITE contracts
• Track and document all activities accurately.

Key Outputs / Tangible Results:

• Accurate and timely IPSOW assessments and approvals
• Successful migration of new contracts to CTC platform
• Compliance with VBS processes and entitlement management
• Clear documentation and tracking of all contract-related activities
• Improved billing accuracy and adherence to company strategy

Organizational Strategies & Objectives:

• Supports operational efficiency and billing accuracy
• Promotes compliance with Xerox billing policies and standards
• Enhances customer satisfaction through accurate contract setup and entitlement management
• Contributes to strategic migration from legacy platforms to CTC

Relevant Credentials:

• Bachelor’s Degree (preferred)
• 2+ years billing experience in corporate or financial setting (desired)
• Strong MS Office skills (Excel, PowerPoint, Word)

Role Considerations:

• Willing to support North America/ US Time and Holidays
• Flexibility of working schedules as the role will require on a per need basis