Vice President - Client Onboarding and Service Transmissions Support - JPMorgan Chase & Co.
Join our Client Onboarding and Service Transmissions Support team as a Vice President, where you will provide strategic leadership and manage a team offering 24/7 support to clients leveraging digital, end-to-end solutions. In this role, you will focus on managing complex integrated and connected solutions, driving service improvements, and ensuring client satisfaction.
Job Summary:
As a Vice President in the Client Onboarding and Service Transmissions Support team, you will provide strategic leadership, oversee service and operational activities, and drive service improvements to enhance the client experience. You will manage global resources, serve as an escalation point, and lead projects supporting the broader business.
Job Responsibilities:
- Provide strategic leadership, driving support strategies to meet changing client and business needs.
- Examine industry trends to anticipate future needs and provide oversight of service and operational activities.
- Ensure allocated work is completed and managed appropriately by team members.
- Drive service improvements to enhance client experience, simplify engagement, and promote self-service.
- Oversee global resources, ensuring client inquiries are supported and SLAs are met.
- Serve as an escalation point for business partners in other functional groups.
- Lead projects and initiatives supporting the broader business beyond functional responsibilities.
Required Qualifications, Skills, and Capabilities:
- Minimum 5 years of people management experience, including managing managers and relevant work in client-facing and technical support roles.
- Strong oral and written communication skills, with the ability to translate complex requirements into simple guidance.
- Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.
- Proven organizational skills, deadline-oriented, with the ability to multi-task and prioritize across initiatives.
- Ability to analyze, interpret, and present data visualizations to meet client and stakeholder needs.
- Ability to lead and influence as part of a global team, cultivating relationships with business partners.
- Demonstrated leadership and interpersonal skills, with the ability to mentor and coach team members.
- Ability to lead and influence a global/virtual team, driving partnership across multiple business areas.
- Technical support and Treasury Services experience highly required.
Additional Information:
- Shift: 8AM-5PM EST, has the flexibility to extend beyond schedule depending on business need.
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
Internal Application Eligibility Requirements
TENURE:
- Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
- Meets satisfactory performance standards as defined by the firm
You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process.Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource (HR) Policies and Guidelines.
Consult your Manager for any specific guidelines for your line of business or if you're unsure about your eligibility for an internal application.
Make sure your profile is updated in the new me@jpmc > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.