Infrastructure Performance Consultant

Job Title

Infrastructure Performance Consultant

Role Summary

The Infrastructure Performance Consultant provides specialized consultancy services to customers to diagnose, troubleshoot, and resolve performance issues that may be related to customer-managed infrastructure.

This role operates at the intersection of Product, Support, Professional Services, and Customer IT teams, helping clients:

• Assessment and advisory against established LN architecture standards
• Identification of infrastructure deviations impacting performance
• Collaboration with internal teams for tailored client recommendations
• Implement preventative infrastructure best practices
• Improve system reliability, scalability, and adoption

Initially established as a part-time role, this position will validate demand, define service offerings, and contribute to the creation of a full-time Professional Services consultancy function focused on infrastructure performance optimization.

This role is critical to driving customer value realization, protecting product reputation, and enabling long-term adoption of the platform.

1. Reactive Performance Troubleshooting (Consultative)

• Engage directly with customers experiencing performance issues.
• Conduct structured performance diagnostics across:
• Application servers
• Databases
• Network configuration
• Authentication layers
• Reverse proxies
• WAFs
• API gateways
• Load balancers
• Partner with Support to:
• Analyze logs and telemetry
• Identify infrastructure bottlenecks
• Differentiate product defects from environmental issues
• Deliver clear root cause analysis reports.
• Recommend configuration and architectural changes to improve performance.

1. Infrastructure & Architecture Advisory

• Provide expert guidance on how the platform should be deployed within:
• Azure and hybrid environments
• Reverse proxy environments
• WAF-protected environments
• High-availability configurations
• Advise customers on:
• Capacity planning
• Scaling strategies
• Authentication architecture
• API routing and wildcard configuration
• Network latency considerations
• Recommend optimization strategies aligned with LexisNexis support boundaries.

1. Proactive Consultancy Services Development

• Identify recurring infrastructure-related performance patterns.
• Develop proactive consultancy offerings such as:
• Infrastructure Health Checks
• Pre-Go-Live Architecture Reviews
• Performance Optimization Assessments
• Infrastructure Readiness Reviews
• Create standardized assessment frameworks.
• Define service deliverables and engagement models.
• Help shape the future full-time Professional Services consultancy function.

1. Cross-Functional Collaboration

Work closely with:

• Professional Services Consultants
• Project Managers
• Product Engineering
• Technical Support
• Customer Success

To ensure:

• Smooth handoff between reactive support and consulting engagements
• Early risk identification during implementations
• Alignment between product design and real-world deployment patterns

1. Documentation & Knowledge Enablement

• Develop infrastructure performance best-practice guides.
• Create troubleshooting playbooks for Support.
• Document validated configuration patterns.
• Feed recurring findings back to Product for roadmap consideration.
• Contribute to internal training on infrastructure-related performance risks.

1. Strategic Impact & Customer Value

• Improve time-to-resolution for complex performance issues.
• Increase customer confidence in deployments.
• Reduce escalations misclassified as product defects.
• Strengthen adoption by ensuring stable and scalable deployments.
• Protect brand reputation through high-quality technical advisory.

Required Experience & Qualifications

• Strong experience with:
• Microsoft Azure (IaaS, PaaS)
• Reverse proxies and authentication flows
• WAF configuration impacts
• Load balancing concepts
• Networking fundamentals (DNS, CIDR, routing, TLS)
• IIS / Web servers
• SQL Server performance fundamentals
• Experience diagnosing performance issues across:
• Application layer
• Infrastructure layer
• Network layer

• 7+ years in one or more of:
• Infrastructure Architecture
• Enterprise Systems Engineering
• Performance Engineering
• Technical Consulting
• Escalation Support (L3/L4)
• Experience working with enterprise IT departments.
• Experience delivering root cause analysis to customers.

• Strong analytical and structured troubleshooting skills.
• Ability to communicate complex infrastructure issues clearly to both technical and non-technical stakeholders.
• Confident but diplomatic boundary-setting.
• Strong written documentation and reporting capability.
• Ability to translate technical remediation into business value impact.