Application Engineering Head

To lead the Application Engineering team in supporting the sales force by reviewing specifications, preparing technical proposals, sizing and selection, managing pre-sales presentations, and validating sales orders to ensure accurate and efficient order processing.

Key Responsibilities:

• Lead and manage the Application Engineering team
• Supervise day-to-day activities of application engineers to ensure high-quality technical support to the sales team and customers
• Set clear goals, provide direction, and evaluate team performance to support professional development and operational excellence
• Ensure technical accuracy and compliance
• Oversee the review of customer specifications, equipment sizing, and selection to ensure proposals meet technical requirements
• Approve final proposals and documentation prior to client submission or sales order processing
• Coordinate cross-functionally with Sales, Operations, and Vendors
• Collaborate with the Sales team to strategize and respond to client inquiries, tenders, and technical clarifications
• Work with external suppliers and internal stakeholders to source accurate technical data, lead times, and pricing
• Drive continuous improvement and standardization
• Develop and implement standardized processes for proposal preparation, order validation, and documentation control
• Recommend tools, templates, and systems to streamline engineering operations and reduce turnaround times
• Provide high-level technical support and escalation handling
• Act as the technical escalation point for complex application issues, project challenges, and critical proposals
• Support pre-sales activities including advanced product presentations, technical briefings, and site visits when needed
• Ensure timely and accurate order validation
• Oversee sales order review to ensure all technical and commercial aspects are correct before release to operations or procurement
• Minimize rework and errors by instituting strong validation and approval checkpoints
• Mentor and train team members
• Identify skill gaps and provide coaching, technical training, and development opportunities to enhance team capability
• Promote a culture of accountability, technical excellence, and service orientation
• Monitor workload and performance metrics
• Track team productivity, workload distribution, and proposal timelines
• Ensure timely response to all sales support requests and maintain a high level of client satisfaction
• Support company growth and innovation
• Contribute to product development feedback, market analysis, and innovation in engineering solutions
• Align technical support strategies with overall company sales and operational goals

Qualifications:

• Licensed Mechanical or Electrical Engineer
• At least 5 years of experience in applications engineering, technical support, or project engineering roles
• Experience in leading or mentoring a technical team is required
• Proficient in AutoCAD and Microsoft Office tools
• Strong background in equipment sizing, proposal preparation, and technical presentations
• Excellent communication, coordination, and leadership skills
• Highly analytical, detail-oriented, and capable of working under pressure and deadlines
• Must maintain a high level of confidentiality and professionalism