Cebu - Customer Support Associates (No Experience Required)

Whether customers reach out by phone, email or chat, you'll use your problem-solving skills to provide prompt and effective support.

• Responding to inbound customer inquiries and troubleshooting technical issues
• Accurately documenting customer interactions and tracking the progress of issues
• Identifying patterns in customer concerns and recommending process improvements
• Actively listening to customers, demonstrating empathy and providing a positive experience
• Collaborating with cross-functional teams to ensure timely and effective issue resolution
• Staying up-to-date with product knowledge and industry developments

• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Ability to remain calm and professional under pressure
• Proactive and customer-centric mindset
• Willingness to learn and adapt to new technologies
• No prior experience required - we provide comprehensive training

Apply now to become a Technical Support Associate.