Data analyst

Job Description

• Create and maintain reports and dashboards to track key performance indicators (KPIs) and identify trends.
• Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis.
• Works directly with stakeholders to answer specific questions.
• Develop and implement data quality checks to ensure the accuracy and consistency of data.
• Identify opportunities for process improvement and automation to increase the efficiency and effectiveness of reporting.
• Streamline the internal reporting process for operations.
• Communicate findings and insights to stakeholders through presentations and written reports.
• Collect and analyze data to develop insights and recommendations for business decisions.
• Provide regular and ad-hoc reporting to clients/operations
• Able to work on different shift schedules (depending on operational needs)
• Aids the Data Scientist in the maintenance of the Data Lake.

Qualifications/Requirements

MINIMUM REQUIREMENTS AND QUALIFICATIONS:

• Experience in the manipulation of data in various file formats, reporting from complex databases, and understanding of statistical principles necessary for data analysis.
• At least 1 year of relevant professional experience in reports and data analysis, preferably in a BPO setting.
• Working experience with statistical and data management software and tools such as Power BI, Google Workspace, Sheets, Looker, and Appsheet is/are necessary; however, AWS, SQL, and Tableau are optional.
• Working knowledge in Zendesk/Freshdesk is a plus.
• Strong organizational, analytical, and problem-solving skills
• Ability to work independently and in high-pressure situations
• Working knowledge of presentation and other documentation tools
• Excellent attention to detail
• Excellent communication and critical thinking skills focusing on significance and depth.
• Team player, willing to collaborate and seek assistance outside their vertical

Work location

CITY OF PASIG, NCR, SECOND DISTRICT

Remarks

No additional remarks

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