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LivewareMakati
processes, improve reporting, and enhance operational efficiency
Systems Processes & Policy
• Use WFM and telephony platforms (e.g., Avaya, NICE, Genesys, InContact) for real-time management
• Maintain updated agent profiles, skills, and schedule...
SMITS, Inc. - IT Company of San Miguel CorporationManila
Work Experience At least 5–7 years of experiencein operations management. Strong background incontact center operations , including service delivery, workforce management, and performance monitoring. Hands‐on experience inpayroll processingand...
RingCentralManilaappcast.io
a schedule that supports customers in global time zones.* Strong background in the contact center platform and tools (e.g. Nice InContact, Dialpad, Five9, etc.)* Strong and effective customer communication skills.* Ability to maintain a high level...
LivewareManila
operational efficiencySystems Processes & Policy Use WFM and telephony platforms (e.g., Avaya, NICE, Genesys, InContact) for real-time management Maintain updated agent profiles, skills, and schedule information within WFM tools. Troubleshoot basic system...
Alta ResourcesPasigappcast.io
Science, Business Administration, or equivalent work experience
• Work Experience: At least 3 to 5 years of experience delivering solutions using a CCaaS platform
• Experience with NICE inContact or CXOne
• Experience with Studio Scripting Tool...
SMITS, Inc. - IT Company of San Miguel CorporationPasig
Work Experience At least 5–7 years of experiencein operations management. Strong background incontact center operations , including service delivery, workforce management, and performance monitoring. Hands‐on experience inpayroll processingand...
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