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ibexQuezon City
Overview
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled...
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IBEX Global SolutionsManila
Identify agents who are close to violating the work hours requirements
and flag them to relevant site leaders.
• Check and validate agents schedule and schedule adherence.
• Send interval reports to the various regions and operations team
regarding...
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IbexPhilippines
Overview
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled...
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IBEX Global SolutionsMandaluyong
Apply now and be part of our ibex family! What are you waiting for?
WALK IN for faster processing:
• Visit us between 12 pm - 8 pm Monday to Friday at G/F Shaw IT Center, Nueve de Pebrero cor. Shaw Blvd, Mandaluyong City
VIRTUAL INTERVIEW...
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IBEX Global SolutionsMandaluyong
This role will give you the opportunity to enhance your skillset by incorporating high level of technological skills in an entirely paperless environment and be given the opportunity to find new or more creative and resourceful ways to accomplish the...
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IBEX Global SolutionsParañaque
Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources and to meet any necessary contractual obligations
• Coordinates and manages same day and/or short term off-line event scheduling for call center...
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IBEX Global SolutionsDumaguete
Overview
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues...
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1 similar job: Tagbilaran
IBEX Global SolutionsCebu City
Qualifications:
• 2-3 years of Workforce Supervisory experience
• At least 1 year experience in Forecasting, and Scheduling
• At least 1 year Intraday management experience
• Familiar with a variety of the field's concepts, practices, and...
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1 similar job: Tagbilaran
IBEX Global SolutionsParañaque
RESPONSIBILITIES:
The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels...
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